99mart Responsible Gaming – Play Mindfully and Safely
99mart believes the best entertainment is entertainment enjoyed responsibly. This page provides guidance, self-control tools, and support resources to help keep your gaming experience fun and balanced.
View FAQ99mart's Commitment to Safe Gaming
At 99mart, your wellbeing matters just as much as the entertainment we offer. We believe that betting and online gaming should be enjoyed purely as a form of entertainment — not as a source of income or an escape from everyday problems.
Our platform is designed not only to deliver the best gaming experience, but also to ensure every user has access to the information and tools they need to maintain balance in their lives. We take a proactive approach to promoting responsible gaming among all Malaysian users.
This commitment goes beyond regulatory compliance — it is a core value that shapes how we design our products, communicate with our users, and develop 99mart's platform features over time.
Recognising At-Risk Behaviour
- Consistently playing longer than planned.
- Increasing bet amounts to try to recover losses.
- Neglecting work, family, or social responsibilities.
- Borrowing money to fund betting.
- Feeling anxious or restless when not playing.
- Are you playing for fun, or to make money?
- Is gaming affecting your sleep or your health?
- Are family members or friends concerned about your gaming habits?
- Are you hiding your gaming activity from loved ones?
- Do you keep playing even after you've gone over your budget?
If you answered "yes" to more than two of the questions above, we encourage you to pause, make use of the available self-control tools, or seek professional help. There is no shame in reaching out — recognising the problem is the most courageous first step you can take.
Self-Control Tools on 99mart
99mart offers several self-control options that you can access through your account settings. These tools are designed to help you stay in full control of your gaming activity:
Set a daily, weekly, or monthly maximum deposit amount in MYR (RM) to automatically keep your spending in check.
Choose a temporary break period ranging from 24 hours to several weeks. During this time, you will be unable to log in or carry out any transactions.
The self-exclusion option lets you suspend access to your account for an extended period when you feel you need a more serious break.
To activate any of the control tools above, please log in to your account or reach out to the 99mart support team at [email protected]. Self-exclusion requests will be processed within 24 hours.
Tips for Setting Time and Budget Limits
One of the best practices in responsible gaming is to plan your time and budget limits before starting a session. Here are some practical guidelines to follow:
- Set a gaming budget: Set an amount in RM that you're comfortable spending, and stick to it. Never use savings, rent money, or funds set aside for daily essentials.
- Set a time limit: Decide how long you will play before starting a session. Use a clock or your phone's timer as a reminder.
- Take regular breaks: Take a break of at least 10 minutes for every hour of play. This helps you stay clear-headed and make better decisions.
- Don't chase losses: If you've hit your loss limit, stop. Continuing to play in an attempt to recover losses is high-risk behaviour.
- Enjoy your winnings wisely: If you win, consider withdrawing a portion of your winnings rather than putting it all back into play.
Minor Protection
99mart takes the protection of children and teenagers seriously. Our platform is strictly for individuals aged 18 and above. All account registrations require age verification, and we carry out thorough checks to prevent underage access.
If you are a parent or guardian, we urge you to take the following steps to prevent your children from accessing online gambling platforms:
- Install parental control software on devices used by your children.
- Make sure your online account password is never shared with anyone.
- Talk to your children about the risks of online gambling and set clear boundaries around internet use.
- Store your financial information and credit card details somewhere secure and out of easy reach.
If you suspect a minor has accessed the 99mart platform, please contact us immediately at [email protected] and we will take the appropriate action.
Life Balance & Professional Support
Gaming should be a small part of a balanced life — not the main focus. If you or someone you know is struggling with uncontrolled gaming habits, seeking professional help is a smart and courageous step.
Make time for other activities that bring you joy — sports, exercise, spending time with family, or picking up a new hobby. Good mental and physical health is the foundation of a fulfilling life.
If you need support, you can reach Talian Kasih at 15999, which operates 24 hours a day, or access counselling services through a government hospital or community health centre near you anywhere in Malaysia.
Remember — asking for help is a sign of strength, not weakness. The 99mart team is also ready to help you activate account control options or self-exclusion at any time. Contact us at [email protected] or visit our FAQ section us for more information.
Play Mindfully, Enjoy Fully
Sign up for a 99mart account today and experience a platform built with the wellbeing of Malaysian users at its core.