99mart Privacy Policy – User Information Protection
Your privacy is our priority. This policy transparently explains how 99mart collects, uses, stores, and protects your personal information as a platform user in Malaysia.
Information We Collect
When you register or use the 99mart platform, we collect several categories of information to ensure our services operate properly and securely. The types of information we collect include:
- Account Information: Full name, email address, phone number, date of birth, and encrypted password provided at registration.
- Device and Browser Information: Device type, operating system, browser version, IP address, and access log data recorded automatically when you browse the platform.
- Payment Information: Details of your chosen payment method, deposit and withdrawal transaction records in Ringgit Malaysia (RM), and your account transaction history. Full card numbers are not stored on our servers.
- Usage Data: Gaming history, access frequency, content browsed, and in-platform setting preferences.
- Cookie Information: Session data and preferences collected through cookies to enhance the user experience.
We do not collect more information than is necessary to provide our services, and all data collection is carried out in accordance with relevant data protection principles.
How We Use Your Information
Information collected by 99mart is used solely for legitimate purposes directly related to the provision of platform services. These primary purposes are:
- Processing account registration and verifying user identity to prevent fraud.
- Enables MYR deposit and withdrawal transactions to be processed securely and accurately.
- Providing effective customer support when you reach out to us with enquiries or issues.
- Sending important account-related notifications, service updates, or relevant promotional information — you may withdraw consent for promotional communications at any time.
- Detecting and preventing fraudulent activity, money laundering, or any activity that violates the platform's terms of use.
- Enhances the user experience through usage data analytics that does not directly identify individuals.
We will not use your information for any other purpose without first obtaining your consent.
Cookies & Session Tracking
The 99mart platform uses cookies — small text files stored on your device — to enhance the user experience and ensure the platform runs smoothly. We use several types of cookies:
- Essential Cookies: Required for core platform operations such as maintaining login sessions and account security. These cookies cannot be disabled.
- Functional Cookies: Saves your preferences such as language and display settings for a more personalised experience.
- Analytics Cookies: Collects usage data that does not directly identify individuals, used to improve platform performance and content.
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect certain features on the 99mart platform. By continuing to use our platform, you agree to the use of cookies as described above.
Data Storage and Security Measures
99mart takes the security of your personal information seriously. All data we store is protected using SSL (Secure Socket Layer) encryption technology, ensuring that information transmitted between your device and our servers cannot be read by unauthorised parties.
User passwords are stored in hashed form using a secure algorithm, which means we are unable to view your actual password. Financial transaction data is stored in a server environment protected by strict access controls and continuous monitoring.
Your information will be retained for as long as your account remains active or as required to fulfil our legal obligations. Following account closure at your request, personal data that is no longer needed will be deleted or anonymised within a reasonable timeframe, unless further retention is required by law.
Sharing Information with Third Parties
99mart does not sell, rent, or disclose your personal information to third parties for marketing purposes. We only share information with third parties in the following limited circumstances:
- Payment service providers required to process your MYR transactions securely.
- Legal authorities or regulatory bodies when required by Malaysian law.
- Technical service providers who assist in operating the platform, bound by strict confidentiality agreements.
Your Rights as a User
As a registered 99mart platform user, you have certain rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If any of your information is inaccurate or out of date, you may request a correction through your profile settings or by contacting customer support.
- Right to Erasure: You may request the deletion of your account and personal information, subject to any applicable legal retention obligations.
- Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time without affecting your access to the platform's core services.
To submit any request relating to your privacy rights, please contact the 99mart support team at [email protected]. We will make every effort to respond and resolve your request within a reasonable timeframe. You may also refer to the FAQ section us for further guidance.
Policy Updates and How to Contact Us
99mart reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The latest version will always be available on this page with a clear revision date.
We encourage you to review this page periodically. Should there be any significant changes that affect how we use your personal information, we will make every effort to notify you via an in-platform notification or your registered email address.
If you have any questions, concerns, or complaints regarding your privacy and data protection, please do not hesitate to get in touch with us:
- Support Email: [email protected]
- Response Time: We aim to respond within 3 business days
- FAQ: 99mart Help Centre available online
Your Data is Safe with Us
Register your account today and enjoy a safe, transparent online entertainment experience trusted by players across Malaysia.